Skip to content

The ECHO Privacy Policy

General

ECHO Health, Inc., (“ECHO”), is committed to keeping any and all personal information collected of those individuals who visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with ECHO of our commitment and realization of our obligation, not only to meet, but to exceed most existing privacy standards.

This Privacy Policy Agreement (“Agreement”) shall apply to ECHO and shall govern any and all data collection and usage thereof. Through your use of EchoHealthinc.com you are herein consenting to the following data procedures set forth in this Agreement.

Collection of Information

This website collects various types of information, including:
Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

This site only collects personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

ECHO may collect anonymous demographic information, such as age, gender, household income, political affiliation, race and religion at a later time. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service. 

 

Use of Information Collected

ECHO may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from EchoHealthinc.com. ECHO may also be in contact with you with regard to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

ECHO does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

ECHO may follow websites and/or pages that our users may visit in an effort to determine what types of services and/or products may be the most popular to customers or the general public.

Consent to Receive SMS and Email Communications

By providing your mobile phone number or email address to ECHO through our website, forms, account enrollment processes, customer service interactions, or other approved consent mechanisms, you expressly consent to receive communications from ECHO related to the services you request or use. These communications may include account notices, payment or transaction updates, customer support messages, operational notifications, reminders, surveys, newsletters, and, where permitted by law and with your consent, promotional or marketing communications. Message frequency may vary depending on your relationship with ECHO, your account activity, and the communication preferences you select.

For SMS/text messaging, users may opt in to receive messages from ECHO through one or more of the following methods: submitting a website or application form that includes a clear and conspicuous SMS consent disclosure; checking an unchecked consent box that is separate from acceptance of other terms; enrolling in services or accounts where SMS notifications are offered and affirmatively selected; providing consent during a customer service interaction where permitted by law; or replying to a keyword or other express opt-in request where applicable. Where SMS consent is collected through an online form, consent is obtained through a clear affirmative action and is not implied from merely providing a phone number. A link to this Privacy Policy and any applicable Terms and Conditions will be made available at the point of SMS opt-in where required.

Consent to receive SMS messages is not a condition of purchase or use of ECHO services unless SMS is required to provide a specific service you requested. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message you receive from ECHO. For assistance, reply HELP or contact us using the information in the "How to Contact Us" section below. You may opt out of promotional or marketing emails by using the unsubscribe link included in those emails or by contacting us directly. Even if you opt out of marketing messages, ECHO may still send transactional, service-related, or legally required communications necessary to provide requested services, administer your account, respond to your inquiries, or comply with legal obligations.

ECHO does not sell, rent, or share your mobile phone number, SMS opt-in information, or consent records with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with vendors, service providers, or contractors that help us deliver communications, operate our business, support our services, or meet legal or regulatory requirements, and only as necessary for those purposes.

SMS Terms and Conditions

By opting in to receive SMS messages from ECHO, you agree to receive text messages related to your relationship with ECHO, which may include account alerts, payment or transaction notifications, customer service communications, operational updates, reminders, and, where permitted by law and with your consent, promotional or marketing messages. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information in the "How to Contact Us" section of this Privacy Policy. Consent to receive SMS messages is not a condition of purchase or use of ECHO services unless SMS is required to provide a specific service you requested. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Your use of SMS communications is also subject to this Privacy Policy, including our practices regarding the collection, use, and protection of your personal information.

ECHO may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

  1. Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon ECHO and/or our website;
  2. Maintain, safeguard and/or preserve all the rights and/or property of ECHO; and
  3. Perform under demanding conditions in an effort to safeguard the personal safety of users of EchoHealthinc.com and/or the general public.


Children Under Age of 13

ECHO does not knowingly collect personally identifiable information from children under the age of thirteen (13). If it is determined that such information has been inadvertently collected from anyone under the age of thirteen (13), we will immediately take the necessary steps to ensure that such information is deleted from our system’s database. 

Links to Other Web Sites

Our website may contain links to affiliate and other websites. ECHO does not claim or accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This Agreement applies only and solely to the information collected by our website.

Security

ECHO takes every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.


Changes to Privacy Policy Agreement

ECHO reserves the right to update and/or change the terms of our privacy policy, and we will post those changes to our website homepage at EchoHealthinc.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time ECHO decides to make use of any personally identifiable information on file in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within this Agreement. If you are not in agreement with our terms and conditions, you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you would like to contact ECHO’s Privacy or Security office, email compliance@echohealthinc.com or call 440-835-3511 x5173.

Mailing Address:
ECHO Health, Inc.
ATTN: Compliance / Security
PO Box 450770
Westlake, OH 44145
05/21/2026