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ECHO Health SMS Terms and Conditions

 
Last Updated: September 2026
ECHO Health SMS Messaging Program
ECHO Health, Inc. ("ECHO Health," "ECHO," "we," "our," or "us") provides SMS (text message) communications related to payment delivery, payment status notifications, transaction updates, customer service communications, operational notifications, and other services associated with your relationship with ECHO Health and participating insurance carriers.
By enrolling in or consenting to receive SMS communications from ECHO Health, you agree to these SMS Terms and Conditions.
Types of Messages
SMS messages from ECHO Health may include:
  • Payment delivery confirmations
  • Payment status updates
  • Payment exception notifications
  • Transaction alerts
  • Customer service communications
  • Operational notices
  • Account-related alerts
  • Responses to support requests
Messages are primarily transactional and informational in nature.
Consent to Receive Text Messages
By providing or confirming your mobile phone number and agreeing to receive SMS communications, you authorize ECHO Health to send text messages to the mobile number you provide.
Consent to receive SMS messages is not required as a condition of receiving healthcare benefits, claim payments, or other services, except when SMS communication is necessary to provide a service you specifically request.
You represent that you are the authorized subscriber or customary user of the mobile telephone number provided and that you have the authority to consent to receive messages at that number.
Message Frequency
Message frequency varies based on your payment activity, account activity, transactions, and interactions with ECHO Health.
You may receive multiple messages related to a payment event or transaction.
Message and Data Rates
Message and data rates may apply.
Charges for text messages may appear on your mobile carrier bill or be deducted from your prepaid balance according to your wireless service agreement.
Please contact your wireless provider for details regarding your text messaging plan.
 
SMS Opt-Out
Opting Out of SMS Messages
You may opt out of receiving SMS messages from ECHO Health at any time by replying STOP to any text message you receive from us.
In addition to STOP, our messaging platform may also recognize the keywords END, CANCEL, UNSUBSCRIBE, and QUIT as opt-out requests.
After submitting an opt-out request, you may receive a final confirmation message confirming that you have been unsubscribed. Following this confirmation, you will no longer receive SMS messages from ECHO Health unless you provide new consent to receive such messages.
Please note that opting out of SMS communications may limit our ability to provide certain payment status updates, transaction notifications, customer service communications, and other services delivered via text message.
SMS Help and Customer Support
Obtaining Help
If you need assistance with ECHO Health SMS communications, reply HELP to any message you receive from us.
For additional support, please contact ECHO Health Customer Support:
Customer support representatives are available to assist with questions regarding SMS enrollment, message delivery, payment notifications, and account-related communications.
Privacy and Data Usage
Privacy Policy
ECHO Health respects your privacy and is committed to protecting your personal information.
Information collected in connection with our SMS messaging program is handled in accordance with the ECHO Health Privacy Policy.
For additional information regarding how we collect, use, disclose, and protect personal information, please review our Privacy Policy at:
 
By enrolling in the ECHO Health SMS messaging program, you acknowledge that your information will be processed in accordance with our Privacy Policy.